Hendon Media Group - Article Archive

The Hendon Media Article Search System allows visitors to search online articles from any of our publications. Below is a list of articles matching your search criteria. Click on an article title to view the entire article.

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Dispatcher's Prayer

By _ Anon

Add this to the officer survival toolbox.

(This article was originally published in Law and Order Sep 2014)
 

Orchestrating the Future of Mission Critical Dispatch

By Cranmore, Mark

Console technology should be deployed to help eliminate the complexity of managing a cluttered legacy dispatch console configuration. A single organized screen on the console allows dispatchers to complete multiple tasks at once while eliminating the need for multiple screens.

(This article was originally published in Law and Order Apr 2014)
 

COML redux—The training begins

By Dan Hawkins

Find out what progress has been made in training communications unit leaders (COMLs) through the Department of Homeland Security's 2007 initiative on Incident Command Systems.

(This article was originally published in Public Safety IT Nov/Dec 2008)
 

Mission-critical GIS capabilities for 9-1-1 call centers

By Sarah Bajek

When an emergency call is received at the Cattaraugus County 9-1-1 Center in Little Valley, NY, the county communications specialists spring into action, determining the emergency, establishing the location, and dispatching first responders to the scene.

(This article was originally published in Public Safety IT Nov/Dec 2008)
 

Mifflin County bulletproofs critical 9-1-1 communications system

By Phil Lucas

The Mifflin County, PA Office of Public Safety oversees emergency management, public safety and 9-1-1 communications.

(This article was originally published in Public Safety IT Jan/Feb 2010)
 

Speech analytics uncovers trends in call data

By Tim Burke

Early in 2009, Chester County, PA, was struggling with an arson spree. The FBI, ATF, City, County and the fire department set up a multi-agency task force to try to solve the arsons.

(This article was originally published in Public Safety IT Jan/Feb 2010)
 

Ingredients for success in the public safety contact center

By Kristyn Emenecker

Public safety answering points (PSAPs) are under constant pressure to perform.

(This article was originally published in Public Safety IT May/Jun 2010)
 

Priority Dispatch™’s police protocols unify dispatchers

By Audrey Fraizer

Janice Quintana knew the task ahead wouldn’t be easy. The director of the Office of Unified Communications (OUC) in Washington, D.C., said the majority of those answering and dispatching emergency calls at the Unified Communications Center (UCC) was skeptical when she announced another change was close down the road.

(This article was originally published in Public Safety IT May/Jun 2010)
 

Why are 9-1-1 dispatchers handling non-emergency calls?

By Jennifer Gavigan

No article abstract found

(This article was originally published in Public Safety IT May/Jun 2010)
 

Industry News

By PSIT Staff

No article abstract found

(This article was originally published in Public Safety IT May/Jun 2010)
 
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