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By Audrey Fraizer
Janice Quintana knew the task ahead wouldn’t be easy. The director of the Office of Unified Communications (OUC) in Washington, D.C., said the majority of those answering and dispatching emergency calls at the Unified Communications Center (UCC) was skeptical when she announced another change was close down the road.
(This article was originally published in Public Safety IT May/Jun 2010)
By Scott Oldham
The initial officer’s response to a large-scale event has been firmly established in most agencies. But it is also crucial to train first line supervisors—who will be present in the immediate timeline of critical events—how to respond to the vast array of possible situations that might confront them.
(This article was originally published in Tactical Response May/Jun 2011)