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The Hendon Media Article Search System allows visitors to search online articles from any of our publications. Below is a list of articles matching your search criteria. Click on an article title to view the entire article.

Priority Dispatch™’s police protocols unify dispatchers

By Audrey Fraizer

Janice Quintana knew the task ahead wouldn’t be easy. The director of the Office of Unified Communications (OUC) in Washington, D.C., said the majority of those answering and dispatching emergency calls at the Unified Communications Center (UCC) was skeptical when she announced another change was close down the road.

(This article was originally published in Public Safety IT May/Jun 2010)

Supervisory Response to the Active Shooter

By Scott Oldham

The initial officer’s response to a large-scale event has been firmly established in most agencies. But it is also crucial to train first line supervisors—who will be present in the immediate timeline of critical events—how to respond to the vast array of possible situations that might confront them.

(This article was originally published in Tactical Response May/Jun 2011)
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