Hendon Media Group - Article Archive

The Hendon Media Article Search System allows visitors to search online articles from any of our publications. Below is a list of articles matching your search criteria. Click on an article title to view the entire article.

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Moving PSAP Operations to the Cloud

By Kathy Marks

Durham, N.C. has become the first PSAP to test text-to-911 technology with Verizon Wireless and a 911 services provider. Intrado emphasizes that PSAPs who haven’t started the migration to NextGen 9-1-1 should actually consider it as a migration. The process does not have to be accomplished in one single, monumental project.

(This article was originally published in Law and Order May 2014)
 

Orchestrating the Future of Mission Critical Dispatch

By Cranmore, Mark

Console technology should be deployed to help eliminate the complexity of managing a cluttered legacy dispatch console configuration. A single organized screen on the console allows dispatchers to complete multiple tasks at once while eliminating the need for multiple screens.

(This article was originally published in Law and Order Apr 2014)
 

Fairfax, Va. and Verizon Wireless

By Susan Geoghegan

Fairfax, Va. Police purchased Verizon Wireless 4G LTE modems to give officers faster access to state and federal law enforcement databases from their patrol vehicles. Verizon’s solution also helped with their 9-1-1 upgrade.

(This article was originally published in Law and Order Jul 2012)
 

Mission-critical GIS capabilities for 9-1-1 call centers

By Sarah Bajek

When an emergency call is received at the Cattaraugus County 9-1-1 Center in Little Valley, NY, the county communications specialists spring into action, determining the emergency, establishing the location, and dispatching first responders to the scene.

(This article was originally published in Public Safety IT Nov/Dec 2008)
 

California’s wireless / VoIP deployments

By Stephenie Slahor

The state of California wants to enable public safety answering points (PSAPs) to provide the fastest, most reliable, cost-effective, and secure access to emergency services, from any device, anywhere in California. It is a lofty goal, for certain, but one that is attainable, according to James M. Thompson, California’s Wireless E9-1-1 project coordinator (jim.thompson@dgs.ca. gov).

(This article was originally published in Public Safety IT Jan/Feb 2009)
 

San Antonio Fire Department goes live on Emergency Technologies visual fire software

By Laura Matthews

In 1976, the National Fire Data Center of the United States Fire Administration (USFA) established the National Fire Incident Reporting System (NFIRS).

(This article was originally published in Public Safety IT Jan/Feb 2009)
 

Verint’s Impact 360 Software Manages 9-1-1 Call Centers

By James Careless

Verint Systems has introduced its Impact 360 for Public Safety Powered by Audiolog. The software is designed to capture all elements of the caller / call-taker interaction...and more.

(This article was originally published in Law and Order Apr 2009)
 

Securing 9-1-1: the next generation

By Daniel Margolis

Like most everything in our modern existence, 9-1-1 call centers are changing with the continual evolution of IT.

(This article was originally published in Public Safety IT May/Jun 2009)
 

Verint Systems brings workforce optimization to public safety market

 

Verint® Systems Inc.’s new Impact 360® for Public Safety Powered by Audiolog™ software is a next-generation public safety offering that builds on the company’s foundation of proven and patented technologies for 9-1-1 emergency services and workforce optimization.

(This article was originally published in Public Safety IT May/Jun 2009)
 

Emergency CallWorx helps TN agencies migrate to next-generation 9-1-1

By Annemarie Mannion

Who needs expensive hardware? John Ellison, executive director of 9-1-1 services in Shelby, TN, would not mind doing without it.

(This article was originally published in Public Safety IT Jul/Aug 2009)
 
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