Hendon Media Group - Article Archive

The Hendon Media Article Search System allows visitors to search online articles from any of our publications. Below is a list of articles matching your search criteria. Click on an article title to view the entire article.

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Workplace Violence Among Cops When It's Time to Worry

By Steve Albrecht

agencies that have workplace violence policies that prevent threats, bullying and assaults have a better chance of managing violence in the workplace. ALso, offering support for troubled officers can be greatly beneficial in preventing homicide or suicide situations.

(This article was originally published in Law and Order Dec 2011)
 

Speech Analytics for Emergency Communications

By Diego Lomanto

Speech analytics aids investigators in leveraging 9-1-1 interactions in ongoing investigations. But taken further, it can also help today’s PSAPs achieve accurate and efficient call handling and dispatching for high-quality citizen service.

(This article was originally published in Law and Order Apr 2011)
 

9-1-1 in the age of info power

By Tim Burke

Welcome to the age of knowing more stuff than you’ve ever known before. Not only that, but knowing about stuff faster than ever before too. We could call it living in the “Information Revolution” except that the revolution is long over. What we are in now can best be described as the age of information power—and we’re deep into it.

(This article was originally published in Public Safety IT Jan/Feb 2011)
 

Ingredients for success in the public safety contact center

By Kristyn Emenecker

Public safety answering points (PSAPs) are under constant pressure to perform.

(This article was originally published in Public Safety IT May/Jun 2010)
 

Speech analytics uncovers trends in call data

By Tim Burke

Early in 2009, Chester County, PA, was struggling with an arson spree. The FBI, ATF, City, County and the fire department set up a multi-agency task force to try to solve the arsons.

(This article was originally published in Public Safety IT Jan/Feb 2010)
 

Industry News

 

Industry News

(This article was originally published in Public Safety IT Sep/Oct 2009)
 

Verint Systems brings workforce optimization to public safety market

 

Verint® Systems Inc.’s new Impact 360® for Public Safety Powered by Audiolog™ software is a next-generation public safety offering that builds on the company’s foundation of proven and patented technologies for 9-1-1 emergency services and workforce optimization.

(This article was originally published in Public Safety IT May/Jun 2009)
 

Audiolog in Action in Guilford, NC

 

Guilford Metro 9-1-1 in Greensboro, NC is using Verint System's Audiolog call recording, retrieval and quality assurance solutions.

(This article was originally published in Law and Order Apr 2009)
 

Verint’s Impact 360 Software Manages 9-1-1 Call Centers

By James Careless

Verint Systems has introduced its Impact 360 for Public Safety Powered by Audiolog. The software is designed to capture all elements of the caller / call-taker interaction...and more.

(This article was originally published in Law and Order Apr 2009)
 

2008 IACP New Product Round-up 5 (cont'd)

By Jennifer Gavigan

Check out a nearly exhaustive round-up of the most significant new products that were announced at the IACP Conference this year.

(This article was originally published in Law and Order Dec 2008)
 
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