Law enforcement professionals, first responders, and corrections personnel
rely on integrated public-safety software solutions for improved productivity
and greater situational awareness. The basic components of public safety
software include computer-aided dispatch (CAD), records management (RMS),
mobile computing, and data sharing. However, there are many other solutions tailored
to the specific needs of various departments, such as corrections management,
pin mapping, fleet maintenance, and E911 interfacing.
These solutions provide enhanced interoperability in challenging
operational environments, allowing public safety personnel to perform their
jobs more effectively. Spillman Technologies and New World Systems are two of
the leading sources of law enforcement and public safety software, both
offering over 30 years of industry experience.
New World Systems
New World Systems is a privately held and employee-owned company that
has provided solutions, including application software, hardware, training and
support, for local government and public safety agencies since 1981. The
company was founded by its president Larry D. Leinweber, who has over 30 years
of hands-on and strategic management experience in the technology and software
The company’s Aegis™ Suite of Public Safety and Logos™ Suite of Public
Administration software are used by over 1,000 public sector organizations
nationwide, allowing agencies to streamline operations and increase efficiency.
Designed exclusively for law enforcement and fire and EMS,
Aegis Public Safety Software is a fully unified, comprehensive solution that
includes CAD, Records Management, Mobile Computing, Corrections Management, and
Web-based Information Sharing and Decision Support. Working off a common
database, each module integrates with the other for full functionality,
resulting in reduced data entry, efficient dispatching, and quick access to
records and reports.
Since 1982, Spillman Technologies has been exclusively providing public
safety software solutions, currently serving almost 1,200 agencies in 39
states. The original idea for Spillman Technologies was developed in the late
1970s by college senior Richard Spillman as part of a computer science project
to design a tax roll and budgetary accounting system for Cache County, Utah.
When Spillman learned that the County was also looking to computerize
their law enforcement records, he began developing public safety software to
benefit agencies nationwide and, several years later, Spillman Technologies,
Inc. released its first public-safety software package.
Spillman Technologies offers over 40 off-the-shelf customizable
software modules, all engineered for optimal integration and high flexibility.
This comprehensive software suite includes solutions for CAD, RMS, Mobile Data
& Field Reporting, Mapping & GIS, Crime Analysis & CompStat, JMS,
Fire, Data Sharing, and Personnel & Resources. Modules for law enforcement
provide effective management of records, command staff, reports, dispatch,
investigations, patrol, evidence, GIS, and IT.
Benefits of Integrated
Spillman software is built for complete system integration, giving
agencies the ability to pull up information from one single database through
each module purchased. As a result, records only need to be entered once,
streamlining workflow, eliminating duplication, and increasing efficiency. This
integrated system facilitates real-time data sharing within each agency and
across multi-jurisdictional boundaries, allowing sheriff’s offices, police and
fire departments, correctional facilities, and Public Safety Answering Points
(PSAPs) to share records, maps, and dispatch information.
The modules are sold individually but can integrate as one single
database, providing the dual benefits of a highly customizable setup but built
as one single comprehensive system. According to Madeleine Roe, MarCom
Supervisor for Spillman Technologies, agencies can purchase only the modules
they need, and take advantage of off-the-shelf pricing to cut costs. “The
modules they purchase share information across all other modules, as they pull
data from one single database. And then once purchased, an agency only has to
work with one vendor for support, updates, and upgrades,” Roe said.
New World’s suite of Aegis Public Safety Software
consists of highly integrated and configurable software applications for
Dispatch, Law Enforcement, Fire, EMS and Corrections agencies. Each application
offers a series of modules designed to meet the unique needs of a particular department
or function. The Aegis applications are also configurable to meet individual
agency requirements for reporting, data entry, workflow and approvals.
Public safety agencies may implement any of the
Aegis applications separately, or as part of the full or partial suite. However,
Craig Bickley, Senior Vice President of Sales for New World Systems, that there
are significant benefits to implementing a comprehensive suite of software in either
a single agency or in a true multi-jurisdictional deployment.
“Because all of our solutions are developed in-house
from the ground up on Microsoft’s latest platform, the Aegis suite offers
unmatched integration and workflow between applications that helps agencies
increase productivity, reduce data entry and improve access to information,”
“Information flows seamlessly throughout the suite
of Aegis applications, ensuring that data entered in CAD is available to
officers in the field, information from reports submitted in the field is
available for Officers at the Jail for booking purposes, and that command staff
has access to accurate intelligence from the system to make more informed
Recognizing that smaller agencies operating with limited resources also
require ready access to critical information, Spillman recently introduced
Citadex, a cost-effective Web-based records management solution. Because the
Citadex system is hosted, it saves smaller agencies the cost of purchasing and
maintaining a database.
“Agencies can use Citadex to create name, vehicle, property, incident,
offense, and arrest records, as well as generate state and Clery reports,” Roe
said. Users can also attach files, such as uploaded photos from a crime scene,
which can then be connected to any incident record, including name and
According to Bickley, the trend toward consolidation
in the public safety industry is another benefit for the smaller agency. New
World Systems found that the tendency toward agency consolidation and the
sharing of resources is the most cost-effective option for smaller agencies
with limited funds that are looking for a solution.
“Through consolidations and consortiums, agencies
are acquiring high-quality technology solutions, sharing administrative and
maintenance responsibilities, and as an added bonus, are able to share
information more easily. Our Aegis suite of Public Safety software is ideal for
these multi-jurisdictional/multi-discipline environments.”
As the use of data and analysis in the decision-making process
continues to grow, public safety will need information presented to them in a
way that is timely, reliable, and actionable. Spillman has analytics and
Intelligence-Led Policing modules that help public safety agencies make sense
of the data they are gathering, allowing them to leverage the data they are
capturing daily. In addition, cross-jurisdictional data sharing is becoming
more important, ensuring that accurate and reliable analysis of data is taking
“Technology is never going to stand still, and we recognize that if you
are not moving forward, you are moving backward,” Roe stated. “Spillman takes a
proactive approach to ever-changing standards by participating on industry
boards, which are defining the standards that are still yet to come, including
within the Integrated Justice Information Systems (IJIS) Institute.”
Spillman also builds industry partnerships through membership in the
Association of Public Safety Communications Officials (APCO), International
Association of the Chiefs of Police (IACP), National Sheriff’s Association
(NSA), National Emergency Number Association (NENA), and the National Law
Enforcement Telecommunications System (NLETS).
New World Systems is seeing a greater number of
agencies nationwide addressing advances in data sharing, mobility, access to
intelligence, and preparing for Next Generation 911. According to Bickley, when
an agency implements a public-safety software solution, they are making an
investment that should last them for a minimum of 10 years. To meet this
need, New World continues to invest millions of dollars in research and
development and works with agencies across the country to continuously enhance
the Aegis suite.
“By leveraging the most current Microsoft technology
as the platform for our solutions, we are making sure that the Aegis software
works the way our customers do and evolves as technology advances at a limited
cost. Our goal is to protect our customers’ long-term solution investments,
make them as efficient as possible, and ensure they are ready for these future
requirements,” Bickley said.
Geoghegan is a freelance writer living in Naples, Fla. She can be reached at