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Ford Fleet Training and Publications

Ford Motor Company recently made available for purchase the same comprehensive training and publications products that it provides to its dealers and dealership technicians. Ford training is rated among best available. Studies show that Ford and Lincoln-Mercury Technicians average significantly higher on ASE examinations. Now Ford Fleets can obtain the same combination of web-based training and classroom training as the dealerships.

Features of this training include: 1) unlimited classroom training at Ford Training Centers, 2) unlimited Web-based training, 3) CVO and Motorcraft type training at Ford Training Centers, 4) training history in Standardized Training And Resource System (STARS), 5) technical training planners, and 6) new model training.

Available through the Website are 95 existing Web-based courses and 26 new Web-based courses planned for 2006. These Web-based courses form the pre-requisites for Ford’s capstone classroom training covering the following Certification areas in addition to New Model training: Electrical, Engine Performance, Engine Repair, Diesel Engine Performance, Diesel Engine Repair, Steering and Suspension, Automatic Transmission, Manual Transmission and Drivetrain, Climate Control, and Brakes.

Training History Tracking

Fleets who purchase Ford training will have their technicians entered into Ford’s STARS (Standardized Training And Resource System) database. STARS will then track the technicians training progress and allow managers and Ford instructors to determine when fleet technicians have fulfilled the pre-requisites for Ford classroom-training courses. Fleets with technicians signed up for Ford training can attend Ford’s capstone classroom training courses with no-addition fee.

Purchasing the training is easy for any Ford fleet with access to www.fleet.ford.com. From the homepage click on the “Maintenance” tab, then “Technical Training” dropdown, then “click here” for more information, then fill out and send the “Customer Contact Form.” Someone will contact you within 24 hours to assist you with your order. Or call 1-888-737-8782 Option # 2 to talk to a representative. Payment is by credit card, Purchase Order or check. Quarterly or monthly billing is available.

Ford makes available the following publications free of charge information for all Ford Fleets:

Technical Service Bulletins (TSB’s)

Field Service Actions (FSAs)(Recalls)

As Built information (provides the original vehicle settings on any given vehicle)

Specification Books

Job Aids/Reference Guides (Pre-Delivery Sheets)

DVD Products

MSDS Sheets

Programmable Module Installation (PMI)

Engine/Emissions Facts Summary

Additionally, Ford now has available for purchase additional service information. Fleet Web-Based Service Information Subscriptions includes vehicle-specific Workshop Manuals, Wiring diagrams, PC/ED information and more. These subscriptions include comprehensive service instructions and procedures, i.e., Workshop Manuals, Wiring Diagrams and PC/ED Manuals. Discounts are available for multiple locations.

As a Ford Fleet, you can customize your subscription to Ford OEM Service Information to suit your needs whether it’s Web-Based access, DVD/CDs, or paper manuals. Information is also available in a variety of configurations including: 1) Single Vehicle, All Model Years, 2) All Cars, All Model Years 3) All Trucks, All Model Years, and 4) All Vehicles, All Model Years. The term “All Model Years” means 1996 to present. The updates only include last four model years.

Purchasing the training is easy for any Ford fleet with access to www.fleet.ford.com. From the homepage click on the “Maintenance” Tab, then “Service Publications/Reference” on the dropdown, then “Pubs Ordering/Info” on the left then” Subscriptions”, then fill out and send the “Customer Contact Form.” Someone will contact you within 24 hours to assist you with your order. Or call 1-888-737-8782 Option # 2 to talk to a representative. Payment is by credit card, Purchase Order or check. Quarterly or monthly billing is available.

Lauri Alvarez is the Field Support Manager for Ford’s North American Fleet Service and may be reached at lalvare1@ford.com.

Published in Police Fleet Manager, Mar/Apr 2006

Rating : 10.0


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