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Intergraph®’s new incident management solution streamlines response

 

Today’s ever-changing technology means traditional emergency responders need to evolve to meet the needs of the communities they serve. In addition to police, fire, and ambulance services, agencies providing incident management often include transportation security, metro transit, military, critical infrastructure, etc.

Intergraph®, a leader in public safety and security software based in Alabama, provides geospatially powered solutions to the public safety and security, defense and intelligence, government, transportation, photogrammetry, utilities, and communications industries. Intergraph’s solutions for public safety and security protect 1 in 12 people around the world. Its Incident Management solutions give users the power to quickly receive calls at a dispatch center or detect threats through a variety of security devices, assess the severity of incidents, and respond quickly and efficiently to allocate critical resources. Intergraph’s reporting and analysis applications transform large amounts of data into intelligent information and promote interoperability to enable multi-agency and multi-jurisdictional cooperation. Using these solutions, personnel in various agencies share a common operational picture, promoting better decision-making that saves lives and protects property.
 
Incident Management Version 9.1

Intergraph recently introduced the newest version of its widely deployed Incident Management solution. Incident Management version 9.1 will provide police, fire, EMS and security agencies the ability to optimize agency resource allocation and improve response coordination to better save lives and protect property in the communities they serve. Dispatchers, first responders, and security personnel will benefit from greater and more streamlined access to real-time incident data through this enhanced Incident Management solution, an integrated software suite that meets the inherently complex idemands of incident response. The solution combines the industry’s leading computer-aided dispatch (CAD) and mobile dispatch applications with communications and fire interfaces, and utilizes an award-winning platform for interoperability.

Incident Management 9.1 supports industry-standard information exchanges, such as the National Information Exchange Model (NIEM), to promote interoperability to enable multi-agency and multi-jurisdictional cooperation. A preview of Intergraph’s Interoperability Framework won the “APCO Hot Product of the Year Award” last year.

Intergraph’s Incident Management solution version 9.1 includes new features to simplify system use for the fastest and most appropriate response to emergencies. Enhancements include, but are not limited to: integrated mobile desktop workflows that improve efficiency in the field, enhanced recommend unit capability to ensure the most appropriate response, expanded fire workflow to support fire agencies’ unique requirements and improve communication between CAD and fire records, priority special situation alerts that escalate specific situations, single login and workflow consistency across applications, and  improved alert mechanism and keyword highlighting to differentiate between critical and less urgent alerts.

Incident Management 9.1 offers enhancements in geospatial capabilities, including real-time road information to adjust traffic speed, individual lane closures, etc. The data is disseminated via text message to officers in patrol vehicles, fire trucks, and ambulances. In addition, the software makes real-time recommendations on unit sources; in other words, the system locates the appropriate personnel for a given event.

Looking Ahead

“The usability and platform enhancements to Intergraph’s Incident Management solution empower public safety and security agencies to maximize resources and facilitate the delivery of actionable information to ensure the fastest, most appropriate response to save lives and protect property,” said John K. Graham, president, Intergraph Security, Government & Infrastructure.

Another recent addition to Intergraph’s offerings is its Mobile for Public Safety application, which further extends incident management to officers in the field. This ensures that details about incidents in progress, such as mapping and location information, resources needed, and historical data, are in the right hands at the right time. Field officers can easily send and receive critical information, get routing recommendations, query addresses, and access the police database, ensuring they can respond quickly to a wide range of incidents.

According to Steve Marz, Intergraph vice president, Public Safety Industry Management, today’s mobile applications for public safety have evolved to include laptops, smartphones, and the like—what were formerly known as personal data assistants (PDAs). For example, Marz said the North Wales Police now use BlackBerrys for Incident Management. Intergraph’s Mobile Smartphone application for Public Safety allows text messaging between field officers and the mobile dispatching of officers. On the BlackBerry, the software also communicates the location of the device to the PSAP with GPS positioning, so officers’ locations are known at all times.

Other innovations include a public safety business intelligence application that allows agencies to easily collect, store, access, report, and analyze data from multiple sources and use it to their best advantage. For example, by easily identifying resource allocation needs and fine-tuning deployment for improved response times, command staff and others will see more effective community policing.

According to Marz, Intergraph is also committed and actively involved in delivering next-generation communications capabilities to public safety agencies. In addition, the company is active in the 9-1-1 Industry Alliance, and contributes to the i3 standards definitions for NENA.

Photo courtesy of Intergraph.

Published in Public Safety IT, Nov/Dec 2010

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9-1-1 CallsBlackBerryCAD (Computer Aided Dispatch)DispatcherDispatchingEMSFire and RescueFirst RespondersGPS (Global Positioning System)Incident ManagementInteroperabilityInteroperable CommunicationsIP TelephonyLaptopsMobile DevicesNIEM (National Info Exchange Model)PDA (Personal Data Assistant)PSAPSmart PhonesoftwareTelematicsText Messaging
 

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