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Hendon Publishing

Software for the First Responder

More public safety agencies are turning to intelligence-led policing to combat crime. Using analytics and software, agencies are finding better ways to allocate resources, anticipate crime, and respond quickly to incidents. Software for public safety is ever changing, evolving to keep up with the growing demands of the profession. Following are some of the latest innovations in software for law enforcement.

Sun Ridge Systems

Citizen RIMS software from Sun Ridge Systems lets agencies make selected crime data available to the public via the Internet. The idea is to make as much information as possible available in an easy to use, attractive website while at the same time giving agencies complete control over what data is presented and how it is organized. Unlike generic “crime mapping” products, Citizen RIMS is able to take full advantage of being a product developed by and fully integrated with other Sun Ridge Systems products. In fact, Citizen RIMS is designed to work only with RIMS. The significant benefits of this integration include more accurate data, respect for department security controls, a larger feature set, and more information for each function.

It is important to note that as part of the configuration parameters, an agency can decide which features to enable or disable. Features include: 1) Live incident mapping: This shows what’s going on right now, mapping currently active calls for service (and officer initiated activity if you so choose). Clicking on the map icon for an incident displays (limited) data available for the incident. This function also has a feature that lets the user “slide” a control on the screen to move through what was currently going on at any point in the past 24 hours. For example, news media or citizens can locate an incident that happened an hour or 10 hours earlier in the day. An agency controls exactly what incidents are published – they design and name the categories they want the map to show and set up the offense codes they want to associate with each category. For security purposes, it not only respects an incident’s Agency Confidential flag but the incident also has an “Include in Citizen RIMS Live Display” check box to allow/disallow mapping of particular incidents when needed. Also, when mapped an incident location is deliberately blurred to the nearest hundred block level.

2) Incident mapping: This is pin mapping for historical RIMS CAD data with the user picking the date span to be mapped. It is otherwise similar to the Live Incident Mapping function using the same mapping categories described above.

3) Crime mapping: This is the common crime pin mapping feature where the user picks a date frame and the crime types/categories to be mapped. For RIMS, crime data equates to an agency’s cases. The agency controls exactly what crime data is published – they design and name the categories they want the map to show and set up the offense codes they want to associate with each category. Citizen RIMS automatically eliminates all restricted access cases and agency confidential cases. Also, no case is published until it has been approved and locked. Clicking on a mapped case icon shows more info about the case.

4) Arrests: An arrest log displays arrests for the past 30 days. The log displays basic information, but rolling the cursor over a listed arrest shows personal data (allowed by statute) and the mug shot of the arrestee. A check box on the RIMS arrest page lets users block particular arrestees from being included in the log when needed.

5) Crime Charts: This function summarizes UCR crime data in easily understood charts, with year to year comparisons.
6) Stolen Vehicles: This lists recently stolen vehicles.

7) Most Wanted: This shows a subset of the Posters created in RIMS. An “Include in Citizen RIMS Live Display” check box on the poster screen must be checked for a record to be included.

8) Missing Persons: This shows a subset of the RIMS Missing Persons file with pictures where available. An “Include in Citizen RIMS Live Display” check box on the Missing Persons screen must be checked for a record to be included.

9) Alerts: This feature lets site visitors subscribe to a free service that emails new incident/crime data on a daily or weekly basis.

10) In Custody: For those with RIMS InCustody jail management software, a “Who’s in Jail” feature gives the public access to detailed information about all persons currently in custody.

The web page for Citizen RIMS that resides at the website is used just for this purpose. The public reaches this site and an agency’s data via a link the agency provides on their website (and otherwise publicize). This separate site for the agency’s public data also provides a security wall that precludes any possibility of opening access to the rest of their data.

RIMS itself on an agency’s system will have a small application that will periodically upload public-accessible data to Only public information will be transferred to this site. Once an agency performs initial configuration of what they want shown on their site, there is no maintenance or any other effort required on their part to run Citizen RIMS – everything is automatic.


Intergraph offers law enforcement software that encompasses police records management, mobile resource management for public safety, and even law enforcement scheduling software to ensure adequate coverage where it is needed most. Intergraph provides innovative law enforcement software solutions in 14 languages. Because of this, 24 nations around the world currently use Intergraph’s police records software, police scheduling software, and more.

Intergraph’s EdgeFrontier® middleware provides the technology to integrate and display data from cameras, sensors, systems, and networks quickly and efficiently in an easy-to-understand common operating picture. Devices, systems, and networks have traditionally communicated in proprietary protocols over separate network infrastructures, which create walls between data, events and control functions. This limits the usefulness of the devices and systems, and removes the opportunity for dynamic monitoring, control and automation solutions. EdgeFrontier unlocks the potential of these data, helping to overcome the cost and capacity challenges involved with intelligent convergence.
Intergraph’s Public Safety Police Records Management solution improves efficiency and effectiveness by centralizing records for people, property, places and related information into a single database. From accident and arrest reports to summonses, citations and depositions, they provide a secure, reliable environment to create, query and manage law enforcement records. The system also aids in the delivery of National Incident-based Reporting System and Uniform Crime Reporting reports to state governments. Plus,

Intergraph’s jail management system improves all jail records processes, from initial booking to release. Intergraph’s Incident Management Software is a law enforcement scheduling software solution that takes incident information and ascertains who the closest and most appropriate law enforcement responders should respond to a given situation. This law enforcement scheduling software also features a manual dispatcher override function to ensure incidents are managed the way an agency deems most appropriate.

Intergraph’s Incident Management solution provides public safety dispatch operators with the tools they need to field calls, create and update incident details, and manage critical resources through real-time interaction of crucial data. Combining this with historical and local searches, their software ensures the right information is available for making urgent decisions.

Intergraph’s Web-based solutions provide authorized personnel secure online access to operational information and the ability to search for historical data on incidents and resources. Their software smoothly integrates voice and data, and includes built-in interfaces to radio and telecommunications systems for fast, efficient radio messaging and data distribution.

Intergraph’s mobile dispatch application extends command and control to all field officers, is Microsoft® Bing™- and Google Maps-ready, and features a configuration for easy deployment and upgrade. Intergraph’s Interoperability software, based on Microsoft BizTalk®, provides application interoperability with CAD, so users can map CAD messages to industry-standard formats and exchange information with software applications inside and beyond the enterprise. Notifications and interoperability interfaces give police, fire, medical and security forces the ability to notify a wide variety of recipients through different types of media. The emergency 9-1-1 software supports the unique interface requirements for dispatching fire and EMS resources for quicker response to fires and other incidents.

In addition to police records management and police scheduling software, Intergraph delivers comprehensive Mobile Resource Management software solutions that allow officers in the field to have extensive, real-time remote access to response data either in a vehicle or via PDA.

The Records Management System logs accidents, arrest reports, citations, dispositions, known offenders, gang activity and more. Intergraph’s solution unlocks the power of an agency’s data, letting officers interactively explore it using industry-standard terms. Officers can present quality reports, visualize information, and perform real-time performance monitoring using intuitive dashboards. They can rapidly compare current situations with historical trends in an unbounded “what if” analysis environment. To protect confidentiality, Intergraph enables data distribution and access through easy-to-use, secure portals.

New World Systems

New World Systems’ Aegis™ Decision Support and Dashboards pulls accurate and actionable intelligence from within an agency’s public safety software to report, trend, analyze and view with easy-to-understand dashboards. Utilizing Microsoft technology, best-practice data warehouse and business intelligence technologies, Decision Support delivers the right information in the right format quickly. Information can be presented in the form of reports, grids, graphs, and charts to make trends and critical information recognizable immediately.

The latest version of Aegis Decision Support and Dashboards allows for further analysis of developing crime trends using an agency’s GIS data to display information on maps, improving planning of crime-reduction initiatives. It helps agencies easily perform detailed analysis and evaluate response times to coordinate a more efficient emergency response.

Decision Support provides law enforcement officials with a view of developing crime trends, helping to improve resource allocation and planning of crime reduction initiatives. It helps Fire agencies evaluate response times and perform station analysis, including reporting needed to maintain agency accreditation. Decision Support offers the tools to quickly and easily analyze and report on bookings, releases, inmate details and more for correctional facilities.

Spillman Technologies

Spillman’s integrated public safety software is used by more than 950 police departments, sheriff’s offices, communications centers, fire departments, and correctional facilities nationwide. The Spillman Touch application allows public safety personnel to access records and images, search for data, view dispatch information, and receive call assignments using a mobile device.

Integration with an agency’s Spillman database enables users to see dispatch calls as they are received and to update a unit’s status. Users can search for name, vehicle, property, and incident records, as well as see related alerts and warnings in situations where desktop or laptop computers aren’t accessible.

Key features include a user-friendly interface. The Spillman Touch application is designed for convenient click or touchscreen navigation from a mobile digital device. Images appear on the screen as thumbnails and can be viewed full screen by touching or clicking on the image. The images have been resized for mobile digital device screens to conserve bandwidth for faster downloads. Phone numbers are automatically formatted as links so you can dial them directly from a device. You can also send e-mails with links to a record.

In addition, Spillman Touch utilizes the same user login information as the main Spillman system, preventing users from having to memorize multiple passwords and usernames. Spillman Touch also integrates with Google Maps™. When an address is selected in the Spillman Touch application, a Google map is automatically opened. Users can see the current address, destination, traffic information, and turn-by-turn directions.

Another benefit is real-time call updates. Officers can view all active calls, the nature of the call, address, and any assigned units. If an officer has been assigned a call, it will automatically appear at the top of the call list. Calls are color-coded by unit status, allowing you to quickly see whether officers have arrived on the scene and if a unit’s timer has expired. First responders can also view call comments, which can be set to refresh periodically, and enter comments from mobile devices.

In terms of field searching, users can search an agency database for names, property, vehicles and incidents from a mobile digital device using Spillman Touch. They can view Spillman Involvements® related to any record. In addition, the application helps maintain officer safety by displaying records with warrants or alerts in red. The application supports wildcard searching, and if a search finds no results, the software uses secondary search rules to attempt to match a possible record. For example, if no results are found on a name search, the software will search for a matching social security number or driver license number.

Agencies can protect sensitive data with the Spillman Touch data partitioning feature. The application obeys the partitioning rules already in place in a Spillman system, allowing users in the field to see only records they have been authorized to view. Advantages include: Access calls and critical information while away from a traditional workstation; Monitor call volume and patrol; unit locations outside of the call center environment; Review dispatch assignments from a motorcycle or bicycle patrol; Search and retrieve records data during a field interview; Maintain officer safety by viewing alerts and warnings from a mobile device.

This application is compatible with the BlackBerry® and iPhone® smartphones. It is also optimized to use on the iPad® or a desktop computer, allowing users to take advantage of crisp, high-resolution navigation through maps and other mobile data.

Calls are color-coded by unit status, enabling personnel to see at a glance which calls are most crucial. Green indicates that a call has been received by dispatchers, yellow signifies that a unit is en route, blue shows that officers have arrived on the scene, and red signals that a unit has been at a call longer than the allotted time without apprising dispatch of current status.

Officers can retrieve information about a name record in the Spillman system, including mug shots, physical characteristics, alerts, Involvements®, and more. They can directly dial a phone number by simply touching the number formatted as a link on the screen and open a Google Maps™ map to the location by touching the address link.


ONESolution from Sungard is a comprehensive software suite for local government and public safety. It is also their next version of their leading OSSI Public Safety Solution. ONESolution will transform the individual OSSI applications to Microsoft® .NET, while providing the same leading integration across the suite as their existing OSSI products.

The ONESolution Windows-based software suite covers all critical public safety functions including CAD, mobile data communications, records management, field reporting and jail management. ONESolution is designed to connect departments across the enterprise. Key global solutions such as business intelligence, mapping and document management allow information sharing with other departments and citizens.

Available as an enterprise-wide solution or as individual, stand-alone product suites, ONESolution includes finance, human resources, community development, public safety, justice and citizen services ePortal solutions, with additional product suites currently under development. With additional crime fighting tools such as Police-to-Police (P2P) and Police-to-Citizen (P2C), Crime Analysis and Mapping, an agency can extend available resources and enhance personnel effectiveness. P2C data sharing allows citizens to access public information, download reports, and complete online applications anytime, anywhere using an Internet connection.

Features include: Facilitates cross-departmental collaboration with key global features; Guides users intuitively between applications with a consistent, role-based user experience; Organizes geospatial information for queries and analysis with powerful mapping technology and map-centric user interfaces; Provides insight into internal and external processes with business intelligence and dashboards available across the suite; Enables municipalities to adopt a single suite or the full enterprise-wide solution, with flexible open-standards interfaces.

ONESolution Computer-Aided Dispatch (CAD) helps communications center manage and dispatch emergency calls in a fast and reliable way 24 hours a day, 7 days a week. This full-featured, multi-jurisdictional Windows®, .NET, SOA solution set connects telecommunicators with police, sheriff, fire, rescue, and EMS departments. ONESolution CAD can help an agency streamline operations and increase efficiencies while responding to calls with the right resources. Robust features such as integrated mapping, a graphical user interface, and hotspot notifications provide a more productive and efficient user experience.

Product Functions include: E-911 Interface (Phase II Compliant); Integrated Mapping; Premise/Alert and Hotspot Notifications; OSSI Records Management System and Mobile Data System Integration; Graphical User Interface; Ad Hoc Reporting Tool; Business and Alarms; System-Wide Attachments; Tow Rotation System; Unit Recommendation; and 170+ Standard Reports. Add-On Modules include: State/NCIC Queries; Automatic Vehicle Locator (AVL) Display; Crime Analysis Plus; CAD-to-CAD (C2C) Event Transfer; Alpha-Numeric Paging; CAD Status Resource Monitor; Multi-Jurisdictional CAD; Rip-and-Run Printing/Faxing; and Roster.

Tiburon Inc.


The Tiburon end-to-end law enforcement technology platform delivers computer-aided dispatch (CAD), mobile, records management and corrections management solutions—all built specifically for the exacting needs of public safety and security agencies large and small. Tiburon’s TotalCommand offers dispatch, mobile communications, records and corrections management applications and services, all available with a customized baseline to meet each client’s unique environment and operations. TotalCommand also integrates seamlessly with external communication to third-party systems and providers using industry-standard Web services and XML.

Tiburon IQResponse is a next-generation product suite built from the ground up to provide superior situational awareness. IQResponse offers fully integrated CAD, mobile, fire and law records and jail management systems and is ideal for clients interested in a modular enterprise platform with out-of-the-box interoperability.

Tiburon’s DispatchNow is a public safety platform for dispatch and mobile communications, offering a rich work environment, without costly and ongoing post-deployment integration. DispatchNow is scalable for agencies, jurisdictions and environments of any size or complexity. And, with its optional hosted delivery, DispatchNow saves valuable time, money and resources. The DispatchNow solution is future-ready, featuring seamless integration with Next-Generation 911 (NG9-1-1) systems and regular software updates at no additional cost. DispatchNow is also available in a traditional delivery model. Benefits include: With affordable purchase options, minimal hardware investment and the ability to use operational rather than capital budgets, DispatchNow offers a lower total cost of ownership. DispatchNow eliminates the need for clients to manage their IT infrastructure. Automatic data backups and optimal system performance ensure high ease of use. Maximum system availability and streamlined, cost-effective disaster recovery capabilities provide top-of-the-line dependability.

DispatchNow is deployable in 90 days and offers hardware maintenance and add-ons with no downtime. The TiburonCONNECT Integration Platform gives public safety agencies and personnel the ability to optimize and enhance response through real-time access to up-to-date information across departments, jurisdictions and technologies. Sharing event data among multiple systems and geographies is vital to effective public safety operations, and agencies require a simplified and cost-effective approach to integrating systems between different locales.

Featured highlights for TiburonCONNECT include: Lower risk of product obsolescence with an interoperability platform built on a service-oriented architecture (SOA) that supports new and existing Tiburon systems and maximizes third-party and legacy system investments; Replicable adapter model facilitates seamless integration—without requiring additional budget to pay for lengthy, customized integrations; Lower operating costs by providing in-house IT support access to an intuitive, Web-based maintenance and management administrative dashboard that proactively communicates system-related health issues, reduces trouble ticket inquiries, and expedites problem resolution.

The highlights also include conformance to federal security standards and requirements, using enhanced security monitors for data flowing and role-based authentication and authorization processes for key personnel access; Reduced administrative cost and effort by enabling all systems to automatically capture and preserve critical system interactions in the event of official audits or other inquiries.

Jennifer Gavigan is the Managing Editor of

LAW and ORDER, Police Fleet Manager and

Tactical Response. She can be reached at

Published in Law and Order, Apr 2012

Rating : Not Yet Rated

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