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Emergency call dispatchers in Hardin County, Tenn. and Brevard County, Fla. use NG9-1-1

Referred to as Next Generation 9-1-1 (NG9-1-1) Solutions, AT&T is working with both Hardin County, Tenn. and Brevard County, Fla. to deploy the next generation of technology necessary to connect them with Emergency Services Internet protocol-based networks (ESInet) for routing and delivering 9-1-1 calls.

The Next Generation 9-1-1 services bring a bright future in emergency management. By deploying IP-based networks, emergency response systems will evolve from traditional voice communications to accept and send data files, such as text messages and images – capabilities that do not exist for 9-1-1 today. Public safety access points (PSAPs) will be able to share information among each other, as well as state and federal agencies such as FEMA or the Department of Homeland Security, for a coordinated response in the event of a large-scale disaster.

The Dwyer Group’s program to salute officers and firefighters

Dina Dwyer-Owens, Chairwomen/CEO of The Dwyer Group is pioneering a program designed to salute law enforcement officers and firefighters and to help community heroes get into business for themselves through franchise incentives. Public Protectors Franchise Advantage program (PPFA) offers 20 percent off the minimum franchise fee for any current or former fulltime law enforcement/fire person with a minimum of two years of full-time service.

To promote the PPFA launch, The Dwyer Group will award the waiver of the initial franchise fee for one base level franchise from one of its franchise brands to a qualifying individual in recognition of the inception of the PPFA. Nominations will be accepted from March 20, 2012, until July 1, 2012, at

The PPFA Award winner will receive the waiver of the initial franchise fee for a base level (100,000 population) franchise, which value, depending on the franchise brand selected, will range from $26,000 to $29,500. The future franchisees must meet minimum qualifications. The nominations will be reviewed against the minimum qualifications listed, with finalists being selected by the PPFA Award Panel on or about July 30, 2012.

Vermont Enhanced 9-1-1 Board Launches Statewide Text to 9-1-1 Trial for Verizon Wireless Customers

Montpelier, Vt.

– As of April 18, 2012, Verizon Wireless customers can send a text message to 9-1-1 from locations in Vermont for emergency help as part of a six-month trial to test the potential of this technology. From now until October 15, 2012, the Williston Public Safety Answering Point (PSAP) will accept 9-1-1 text messages from Verizon Wireless customers as part of a collaboration among the Vermont Enhanced 9-1-1 Board, Verizon Wireless and Intrado. Intrado, a Colorado-based emergency communications technology provider, installed next-generation 9-1-1 software that enables text messaging in the Williston PSAP (Public Safety Answering Point). Although there have been trials in other parts of the country, this will be the first statewide trial in Vermont to enable “text-to-9-1-1” technology using 9-1-1 digits and live call takers. The trial is being provided at no cost to the State of Vermont. All text messages to 9-1-1 originating from a Verizon Wireless device in Vermont will be routed to the Williston PSAP, which will coordinate with the appropriate local first responders to respond to the emergency. In order to do this, texters should include the location of the emergency in the first message.

Steuben County, NY 9-1-1 Chooses Tiburon

The Steuben County 9-1-1 Department in New York has selected Tiburon’s DispatchNow cloud computing product for computer-assisted dispatch and mobile communications. Located in the Finger Lakes region of upstate New York, Steuben County covers roughly 1,400 square miles with a population of approximately 100,000 people. The 9-1-1 Department is the only PSAP within the jurisdiction and provides law enforcement, fire department and EMS dispatching for the County’s 46 Fire Departments, three large police departments, nine smaller community police departments, 22 in-county EMS departments and to the New York State Police serving the County, along with supporting mutual aid needs for communities in neighboring Pennsylvania.

TruePosition and Ovum Report on Locating Wireless 9-1-1 Calls Indoors

Berwyn, PA – TruePosition, a provider of wireless location technologies and solutions and a subsidiary of Liberty Media Corporation, and industry analyst firm Ovum announced a new white paper that details the importance of locating indoor 9-1-1 phone calls, which are made from cell phones. Authored by Ovum analysts Jeremy Green and Sara Kaufman, the paper provides a history of Federal Communication Commission (FCC) Enhanced 9-1-1 mandates, reviews the two main wireless location technologies used to locate wireless 9-1-1 calls, and examines some of the misconceptions surrounding these location technologies. The white paper also includes a study on results from an extensive 9-1-1 test project.

Published in Law and Order, May 2012

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